Refund policy
Eligible purchases may be returned or exchanged within 14 days of receipt.
Online purchases may be returned or exchanged through the Uncommon James online Returns Center or at an Uncommon James retail store. Eligible purchases made at an Uncommon James retail store may also be returned or exchanged at an Uncommon James retail store or through the online return process.
For orders that include Checkout+, eligible returns include free return shipping.
For orders that do not include Checkout+, eligible returns submitted by mail are subject to a return handling fee. For refunds or merchandise credit, the fee will be deducted from the amount issued. For exchanges, the fee must be paid before the return is submitted.
Eligible returns or exchanges completed at an Uncommon James retail store are not subject to a return shipping or handling fee.
Returned items must be in their original condition and packaging and must meet all applicable return eligibility requirements.
Items marked final sale are not eligible for a refund, exchange, or merchandise credit. Checkout+ does not extend the return timeframe or override final sale restrictions or other return eligibility requirements.
For additional information regarding return eligibility and the return process, visit our Help Guide. To contact Customer Experience, visit our Contact Us page.
Return for Refund
Returned items must be sent back to Uncommon James in their original condition and packaging and meet all applicable return eligibility requirements.
Once your return is delivered to our warehouse, please allow 5–7 business days for it to be processed. Once approved, refunds will be issued to the original form of payment or as merchandise credit, when applicable.
After a refund is issued, please allow up to 10 business days for the credit to appear on your account, depending on your financial institution.
Return for Exchange
Once your return is delivered to our warehouse, please allow 5–7 business days for your exchange to be processed.
If the replacement item costs more than the item being returned, you will be responsible for the difference. If a credit is due, the applicable amount will be refunded to the original form of payment.
Warranty
If an item arrives damaged, defective, incorrect, or causes an adverse reaction, please contact Customer Experience for assistance. Photos may be requested to help our team review your concern.
If any adverse reactions occur experienced, please contact Customer Experience.
Jewelry
Uncommon James provides a manufacturer's warranty on eligible full-price jewelry purchases for up to one (1) year from the original purchase date.
Uncommon James must be contacted within the applicable warranty period for the item to be considered for compensation. When eligible, compensation may include a same-item replacement, when available, or merchandise credit.
Any merchandise credit issued will not exceed the amount originally paid for the item.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please take a photo of the item and contact Customer Experience within 30 days of receipt for assistance.
Partial Refunds + Special Circumstances
Partial refunds will be granted in certain circumstances:
- Partial return of original order (ie. not returning the entire order)
- Candles that have been burned
- Adjustments due to price decreases. Not all price decreases are eligible for refunds.
Promotional Details
Any item purchased during a promotional period of “Gift With Purchase” may be returned for a refund or store credit during the return window. Please include the gifted product with the return to receive the full refund value of your purchase. Otherwise, the refund will be adjusted based on the retail value of the gift.
Can I cancel my order after it’s been placed?
We will do all we can to assist with canceling your order. Please reach out to Customer Experience immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, please see return policy for more details.
Shipping Costs + International Orders
We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping costs are not eligible for a refund. Uncommon James is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.
Overview
Please do not hesitate to reach out to Customer Experience at any time to discuss your order. You can reach the team by clicking the "Help" or "?" icon at the bottom of your screen.