General FAQs

Holiday Return Policy

We are extending our return period for the holiday season. Purchases from November 1, 2022 - December 24, 2022 will be eligible for return until February 1, 2022. Final Sale items are not eligible for returns or exchanges. If you have any questions or concerns please reach out to our Customer Experience Team. 

Holiday BounceBack

Orders placed during 11/24/2022 - 11/28/2022 with a total over $100 will recieve a $20 bounceback gift-card that can be redeemed in the month of January. One bounce-back per customer.

Free Candles with Purchase

From November 9th-November 16th, all purchases over $100 will receive a free 10oz candle from us while supplies last! Order value must reach $100 before taxes and shipping costs. If items are returned to us and the order value goes below $100, the cost of the candle will be deducted from your refund. 

Mystery Items

Snag some of our favorite pieces for just $20 with our Mystery Items, they could be any type of jewelry! Mystery products cannot be returned or replaced. All sales are final.

Sales and Promotions

Promotional Details

Any item purchased during a promotional period of “Gift With Purchase” may be returned for a refund or store credit during the 14 day return window. Please include the gifted product with the return to receive the full refund value of your purchase. Otherwise, the refund will be adjusted based on the retail value of the gift.

What if I pre-order an item?

We will notify you of your purchase and when to expect your delivery. Please refer to our pre-order policy for more information. 

What timezone do your sales run?

When Uncommon James launches a promotion, start and end times are referenced in Central Time Zone (CST).

I bought something the day before it was on sale, can I get a price adjustment?

We're so sorry, we cannot price adjust for sales.

I bought something on final sale and would like to return it.

We are sorry, but we do not accommodate returns on final sales items. If there is a quality issue with your product, please contact our team for an exchange.

Why can't I add a discount code to my order?

If the order is of sales items, or disqualified items such as Vermeil or dpHue products, we do not allow additional discounts. Also, discount codes cannot be stacked/combined.

Jewelry

How do I care for my Uncommon James jewelry?

To keep your jewelry looking its absolute best, remove it while showering, swimming, exercising, washing your hands, and applying any hair products, perfumes, or lotions. We take pride in the quality of our jewelry, but if you expose it to any of those products tarnishing may occur. Tarnishing may also be caused by your skin’s natural pH levels. 

Do not use jewelry cleaner on your vermeil jewelry. Instead, clean your jewelry by gently buffing it with a soft 100% cotton cloth (you can even use your Uncommon James jewelry pouch!)

When you’re not wearing your pieces, store them in the Uncommon James pouch or box they came in. You can also hang them on a jewelry stand or carefully place them in a jewelry organizer.

See our full product care information here

Do you restock sold out styles?

Once an item sells out, we’ll likely bring it back in its original style or with a few design updates. If you’d like to be notified when a style comes back simply share your email with us on that item’s page! 

What is your jewelry made of?

Our everyday jewelry is made with 14k gold plating, platinum or rhodium plating, 14k rose gold plating, brass, stainless steel, and cubic zirconia. 

Vermeil jewelry is crafted from 18k gold plating, 14k gold plating, sterling silver, and real round-cut diamonds. 

All of our jewelry is nickel and lead-free.

Where can I buy Uncommon James jewelry?

You can shop our everyday and vermeil jewelry online and at each of our retail locations.

What’s the Mystery Box and Build Your Own Stack?

Our Mystery Box gives you a surprise piece, that can be any type of jewelry, for only $20! Mystery items cannot be returned or replaced. All sales are final.

Build Your Own Stack lets you create a personalized set for 20% off. Start by choosing a category, then pick three pieces you want to stack — it’s that simple. Categories cannot be mixed, all three pieces must come from the same one. Build Your Own Stack is considered bundled pricing and is final sale. 

Can I get free shipping?

Of course! All orders that include only Uncommon James jewelry and/or Uncommon Beauty products receive free standard shipping. No minimum order value is required (you’re welcome.)

Free shipping on jewelry and beauty orders is available in the U.S., Canada, UK, and Australia. Uncommon James is not responsible for any customs charges. View our full shipping policy for more details.

What’s your warranty policy?

Our warranty policy details are:

- 6 months for broken or tarnished everyday pieces that were properly cared for. 

- 1 year for broken or tarnished vermeil pieces that were properly cared for. 

- We do not cover lost, stolen, or improperly cared for items.

UJ Home

How do I care for my UJ Home products?

All of our kitchenware should be hand-washed with warm water and mild soap to protect the integrity of the copper, enamel, and wood. 

Our drinkware, both glass and ceramics, should also be hand-washed with warm water and mild soap. They are not dishwasher or microwave safe. Before pouring steaming hot drinks in your glass, pre-heat it or use a metal spoon to absorb some of the heart. 

From pillows to dish towels, all of our products are created with fabrics that should be spot cleaned only. Don’t put them in your washing machine or dryer. 

What materials do you use for UJ Home?

Our home products are made with a variety of materials from copper and gold, to mango wood and cotton. Since some of our products are handmade, there may be slight variations and/or minor imperfections that make each piece one of a kind.

Where are your UJ Home products made?

We source our products from all over the world, including China, India, and the U.S. (specifically Nashville and Arizona).

Where can I buy UJ Home products?

You can shop our home pieces online and at each of our retail locations.

Can you tell me more about your handcrafted candles?

All of our candles are handcrafted in Arizona with 100% Non-GMO, USA-grown, all natural soy wax. Our candles are free of phthalates, dyes and irritants, and the wicks are cotton, lead-free, and nickel-free. They’re created with a premium essential oil and perfume oil blend. Our candles bring abundant fragrance and long-lasting burn time with eco-friendly and responsibly-sourced materials.

How should I care for my candle?

The first burn of your candle sets the whole mood! Wax holds memory from the first time it’s lit. We recommend burning it for 2.5 - 3 hours the first time you light it (that’s one hour for every inch of the container diameter, just in case you were wondering.) Be sure the candle burns from edge to edge to prevent any tunneling. 

Never burn your candle for more than 4 hours. This will prevent carbon from forming on the wick which creates black soot on your jar. Use your candle lid or a snuffer to distinguish the flame to help prevent tunneling.

Always trim your wick to 1/4 an inch each time before lighting. This helps the flame from getting too big and keeps your candle burning at its best.

Uncommon Beauty

What makes your beauty products clean?

When creating Uncommon Beauty products, we make every effort to use the most ethically-sourced and naturally-derived ingredients.

Where are Uncommon Beauty Products made?

Our products are created with imported and domestic ingredients in the U.S.

Are your beauty products cruelty free?

Are other companies still making products that aren’t? Of course our products are cruelty free. While some ingredients are derived from animals, like beeswax and goats milk, none of our products are tested on animals.

Do your beauty products contain SPF?

No, our products do not provide sun protection. When we created these products, we made a commitment to use clean, effective ingredients and unfortunately we weren’t able to find ingredients that provide sun protection and match our mission.

Are your beauty products safe for all skin types, even sensitive skin?

Yes, everything is safe for all skin types! If you have a history of skin allergies or irritation, we recommend talking to your doctor before use.

Where can I buy Uncommon Beauty?

You can shop our skincare online and at each of our retail locations.

Are your beauty products safe for pregnant women?

If you’re concerned, it’s best to consult your doctor directly.

Can I get free shipping on an Uncommon Beauty ?

Of course! All orders that include only Uncommon Beauty products and/or Uncommon James jewelry receive free standard shipping. No minimum order value is required (you’re welcome.)

Free shipping on jewelry and beauty orders is available in the U.S., Canada, UK, and Australia. Uncommon James is not responsible for any customs charges. View our full shipping policy for more details.

What is Uncommon Beauty’s return policy?

We ask that you contact our Customer Experience Team if you’d like a refund on Uncommon Beauty products. If something in your order arrives broken or damaged, please include a photograph of those items. If an item comes broken, damaged, or causes an adverse reaction, a full refund will be given. We cannot accept returns on Uncommon Beauty products that have been used.

Little James Products

Where are your products made?

Little James clothing and accessories are designed in Nashville, TN. Our manufacturing is split up in three locations – Los Angeles, China, and India. We ensure our factories operate under ethical standards. 

What fabrics do you use?

Most our clothing is 100% organic cotton. Other fabrics we love are linen blends, bamboo, and tencel.  All materials are made to withstand the active day of your little one, lasting from wash to wash. If your child has sensitivities, we suggest purchasing our organic items only.

How do I care for my Little James clothing?

We suggest washing garments with cold water. Wash with like colors and hang dry, when possible. Some of our products are garment dyed, which gives each product a unique look. We recommend that these articles are hand-washed separately in cold water with liquid detergent. Do not rub dark dyed materials against light surfaces. We do not suggest stain remover on garment dyed items as it will remove dye.  We highly recommend separating reds from all colors when washing. We cannot be responsible for miscare of items. (i.e., reds dying your white clothing pink!).

Can I machine wash and dry my items?

Yes!  Drying is frowned upon, as it may shorten the longevity of the clothing, but it is not against the rules.

Any specific information regarding your organic items?

All natural fibers have a tendency to pill over time. Please be aware that this is standard for natural fiber over time. These items are chemical-free with zero additives. If your child has sensitivities, we suggest purchasing our organic items only.

Will my items shrink?

Little James strives to account for all shrinkage during development. However, if drying our goods, please allow up to 10% shrinkage.

How do your clothes fit?

Our sizing is paired to help clothing last. If your child is on the younger side of an age grouping, items will be oversized.

My child is in between sizes, should I size up or down?

We suggest sizing up!

Shipping

Does Uncommon James offer free shipping?

Free shipping via standard services is available to select at checkout for orders containing only Uncommon James jewelry and/or Uncommon Beauty products. No minimum order value is required. Free shipping on jewelry and beauty orders is available in the US, Canada, UK, and Australia. Uncommon James is not responsible for any customs charges. Our full shipping policy can be reviewed here.

What is the processing time for orders?

Shipping Methods estimate shipping speeds only. In addition, please allow 1-2 business days for processing when choosing expedited shipping methods and 3-5 business days for standard.

Do you charge sales tax?

Sales tax will be collected on every order where applicable.

What is your full shipping policy?

Returns + Exchanges

Uncommon James provides free return shipping with qualifying orders. Orders placed online may be returned online or at our stores, located in Nashville, Tennessee; Chicago, Illinois; and Dallas, Texas. Purchases made at our retail locations may be returned at any storefront. If you are not located near a retail location, please reach out to our Customer Experience team by clicking the “Help” or “?” Icon in the right-hand corner of your screen.

Please note: All sale items are final sale and not eligible for refund, exchange, or store credit.

Can I change my order?

Once your order is placed we will not be able to make adjustments to the products or their prices. Please double check your cart to ensure everything is accurate before submitting your order.

Return for Refund

Uncommon James must be contacted within 30 days of the date your shipment is received in order to process a refund. Please use our online Returns Center. Only unworn or unused regularly-priced items may be refunded.

All returns must be sent back to Uncommon James in the original packaging and condition within 14 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.

Return for Exchange

For exchanges, please use our online Returns Center within 30 days from receiving your Uncommon James package. Unworn or unused regularly-priced Items must be received back to us in the original packaging and condition. Please allow 5-7 business days after the package has been delivered back to UJ to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer.

Can I send a gift receipt?

Yes! We recently added the option for you to send a gift receipt directly to anyone you need. A link will be included at the bottom of your order confirmation, as well as in your order history on your account. You can access the gift receipt portal here. If you need any assistance please reach out to our Customer Experience Team here.

Damaged or Incorrect Items

If you received an item that was damaged or possibly different than what was ordered, please take a photograph and contact Customer Experience so we can better assist you.

Contact Us

Uncommon Beauty Returns

Please contact our Customer Experience team if you would like a refund on your Uncommon Beauty items. If something in your order arrives broken or damaged, please include a photograph of the affected items. If an item arrives broken, damaged, or causes an adverse reaction, a full refund will be granted. We cannot accept returns on Uncommon Beauty products that have been used.

Contact Us

Partial Refunds + Special Circumstances

Partial refunds will be granted in certain circumstances:

- Partial return of original order (ie. not returning the entire order)
- Candles that have been burned

Price Adjustments

We will not price adjust for Nordstrom, Amazon, Amazon Prime Day or Sales/Promotions.

Can I cancel my order after it’s been placed?

We will do all we can to assist with cancelling your order. Please reach out to the Customer Experience team immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 30 days of the date the customer has received their shipment.

Shipping Costs + International Orders

We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping cost are not eligible for a refund. Uncommon James is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.

Please note: We now offer free standard international shipping on jewelry-only orders to Canada, Australia, and the UK. However, it is the customer's responsibility to pay any return shipping costs.

Maximum Purchase Policy

We regret that we must limit our orders to no more than 15 units of any single item. If you have any questions or are interested in purchasing products in bulk, please reach out to our Customer Experience team.

Pre-Order Policy

From time to time, Uncommon James offers pre-orders on items scheduled for arrival to our warehouse. Pre-orders at UJ are a convenient way to purchase items ahead of our team posting them online, ensuring you receive them as quickly as possible. As pre-order items are soon arriving to our warehouse, payment for orders that include any pre-order items will be charged at the time of checkout.

When possible, our best estimate is given for the expected arrival of all pre-order products. Orders that include pre-order items will only be dispatched once all items, including the pre-order items, are received In Stock. If you would like to receive specific items from your order immediately, please place separate orders for in-stock and pre-order items to ensure that your items arrive when expected.

UJ Rewards FAQ

What is your UJ Rewards program?

When you become a member of our loyalty program, you’ll earn 1 point for every $1 you spend at Uncommon James. Your points can then be used on future purchases both online and in our stores.

Sign in or sign up!

How do I earn points?

We’re so glad you asked! There are a few different ways you can earn points, like: making a purchase*, referring a friend, signing up for our emails, following us on social media, creating a UJ account, and many more! 

*Points earned do no include taxes, shipping, or customs fees added at checkout

Are there different levels of reward tiers?

Yes, there are 3 tiers: Copper ($1-$399), Silver ($400-$999) and Gold ($1,000 and up). There will be different exclusive rewards for each tier as you climb! Your tier status can be found on your account page.

How much are my points worth?

100 points = $10 reward

200 points = $20 reward

300 points = $30 reward

400 points = $40 reward

500 points = $50 reward

How do I use my points?

Online: At checkout, a dropdown box will appear for you to choose your reward. Select the amount you’d like to use on your purchase and your point balance will be automatically adjusted. 

In store: At checkout, simply share your name and email address with the sales associate and they’ll let you know what rewards are available and apply what you’d like to your purchase. 

Do my points expire?

They sure do, so be sure to use them! Your points will expire after 1 year of inactivity. You must make at least one purchase or use our rewards program each year to remain an active member.

Candle Subscriptions

Select the candle scent of your choice and have it delivered straight to your door each month! Our subscription service is available for all of our 10 oz. candles.

What is included in my subscription?

You will receive one 10 oz. candle per month in your selected scent.

What type of subscriptions do you offer?

We offer 3 types of subscriptions: month-to-month (recurring), 6-month pre-paid (recurring), and 6-month pre-paid gift subscription (non-recurring).

When does my monthly order ship?

Your order will be created on the same day every month, which dictated by the date you subscribe. Please allow up to 2 business days for processing.

Can I choose a different scent and swap my candle each month?

If you sign up for our monthly subscription, you can swap the scent of your choice within 14 days of your upcoming charge.

When will I be billed?

For month-to-month, you’ll be billed on the ship date, which is the same day as your initial purchase each month.

For the 6-month subscription, you will be billed at the time of purchase and every 6 months thereafter unless it is cancelled.

Do you ship worldwide?

Yes!

Do you ship to P.O. Boxes?

Unfortunately no, we cannot ship to P.O. Boxes.

How much does shipping cost?

Shipping is free for a candle subscription; however, if shipping internationally, customs fees may apply.

How do I update my subscription?

Log into your account, visit your account page, and click “My Subscriptions.”

How do I update my billing and shipping information?

You can change all your subscription information by logging in and navigating to “My Account” and clicking “My Subscriptions.” Click the edit button next to the information you would like to update. Make sure to save all edits.

I received a UJ gift card. Can I use it toward my subscription?

UJ gift cards cannot be used toward a subscription at this time.

Can I give a subscription as a gift?

Yes! You are able to gift someone a subscription. The gift option is only available with the 6-month, pre-paid subscription option, and it will not auto-renew.

What if the subscription I’m creating is a gift—how does the recipient select the scent they would like?

If a gift recipient would like to change the scent they’re receiving, they need to contact our customer experience team.

My candle arrived broken. What do I do?

Please contact our customer experience team within 48 hours of receiving your candle with a photograph of the broken votive, and our team will be able to assist in getting you a replacement.

Can I skip or pause my subscription?

You can pause your subscription for up to one month. Log in to your account and navigate to “My Account.” Under “My Subscriptions,” you can edit the ship date of your subscription. Please note: This option will not be available if attempted within 14 days of your upcoming ship date. If your subscription is already on hold, you can see it paused in your account and reactivate it at any moment.

Can I get a refund?

All candle subscriptions are non-refundable.

I cancelled my subscription. Why am I being charged?

You must cancel your subscription 14 days prior to the next billing period in order to not be charged. Please reach out to our customer experience team with any inquiries.

Contact Us

How do I reach the Customer Experience team at Uncommon James?

Please contact our Customer Experience team by clicking the "Help" or "?" icon at the bottom of your screen and filling out the form. You can also email us from the form on our Contact page. We will get back to you as soon as we can!

How can I contact Uncommon James regarding press and marketing opportunities?

For all press, marketing and partnership inquiries relating to Uncommon James, please e-mail our communications team via UncommonJamesPR@UncommonJames.com.

Want to work with us?

Send your cover letter and resume to jobs@uncommonjames.com.

Have you had a wonderful experience or simply love the brand?

We'd love for you to share your review on Google or Yelp!

Can I get free shipping on an Uncommon Beauty ?

Of course! All orders that include only Uncommon Beauty products and/or Uncommon James jewelry receive free standard shipping. No minimum order value is required (you’re welcome.)

Free shipping on jewelry and beauty orders is available in the U.S., Canada, UK, and Australia. Uncommon James is not responsible for any customs charges. View our full shipping policy for more details.