General FAQs

Mystery Items

Snag some of our favorite pieces for just $25 with our Mystery Items. We have two options—one in gold, one in silver— and they could be any type of jewelry! Mystery products cannot be returned or replaced. All sales are final.

Online Reservation + In-Store Pick Up

Uncommon James now offers the ability to reserve your order online and pick it up at our Chicago and Nashville locations! If a product is available for pick up at the store nearest you, the product’s page will say “In Stock @ UJ Nashville Store” or “In Stock @ UJ Chicago Store.” You can then add your items to cart as usual, and instead of clicking “Checkout”—choose the “Reserve in Store” option. (Note: If you only want to reserve 1 single product, you can click “Reserve in store” from the product’s page.)

Once you fill out the necessary information and complete your reservation, our team will send you a confirmation e-mail. When your order is ready for pick up, you will receive a 2nd e-mail with instructions on what to do next! Don’t forget to have your ID and credit card ready to pay at the store. We ask that you pick up your order within 72 hours to avoid your items being re-stocked.

Uncommon James Products

Do you only sell your jewelry and apparel online?

We sell our Uncommon James collections online, as well as at our retail locations in Nashville, Chicago, and Dallas.

Retail Locations

What materials do you use?

All of our jewelry is crafted with the following high-quality materials: 14K Gold-Plated Brass, 14K Rose Gold-Plated Brass, Rhodium-Plated, Platinum-Plated Brass, and Cubic Zirconia. Our jewelry is nickel and lead-free.

How do I care for my Uncommon James jewelry?

Please see our Product Care Information page at uncommonjames.com/care. To keep your jewelry clean, wipe with a soft cloth. Never use jewelry cleaner on Uncommon James jewelry. Store each of your pieces separately in their UJ pouches or by hanging them. Protect the plating of your jewelry by removing it while swimming, showering, exercising, washing hands, and before applying perfume, lotion, or hair products. Never expose your jewelry to water or harsh detergents. We pride ourselves on the quality of our product; however, if your jewelry should be exposed to any of the above products, tarnishing may occur. Tarnishing may also be caused by the skin’s natural pH levels.

Will you restock out-of-stock items?

If an item sells out, it’s likely that the item will return in its original style or in an updated version of a previous style. Many of our popular items have made comebacks, and if you have specific questions about an item, please feel free to contact the Customer Experience directly. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.

Can I get a status update on my order?

Thank you for your Uncommon James order. It typically takes 3-5 business days to process an order and ship it out to you. Please contact the Customer Experience team for more detailed tracking information. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.

Will I receive the tracking information once my exchanged item is on its way?

You should receive an e-mail notifying you when your order has been shipped. However, if you do not, please contact the Customer Experience team, and we will provide the tracking number for you. You can reach them by clicking the "Help"  or "?" icon at the bottom of your screen.

What if I pre-order an item?

We will notify you of your purchase and when to expect your delivery. Please refer to our pre-order policy for more information. 

Are there any restrictions for discount codes?

Discount codes are not valid on demi-fine jewelry, pre-bundled gift sets, discounted gift sets, candle gift sets, or final sale items.

UJ Home Products

Do you only sell your Uncommon James Home products online?

We sell our Uncommon James Home collection online and at our flagship retail boutique in Nashville, Tennessee. 

What materials do you use?

Our home products are made with a variety of materials -- from copper and gold, to mango wood and cotton. Due to the handmade nature of our products and the delicate processes used to create them, there may be slight variations and / or minor imperfections.

How do I care for my Uncommon James Home products?

For most of our products, we recommend hand washing only. Products should never be cleaned in the dishwasher (metals and enamels) or in the washing machine (cotton / fabrics).

Can you tell me more about your handcrafted candles?

All of our candles are handcrafted in Nashville, Tennessee. They are 100% Non-GMO, USA-grown, all-natural soy wax. Our candles are free of phthalates, dyes and irritants, and the wicks are cotton, lead-free and nickel-free. They are created with a premium essential oil and perfume oil blend. Our candles provide abundant fragrance and long-lasting burn time, and all of our materials are eco-friendly and responsibly sourced. 

Do you have any specific care information for my candle?

The first burn of your candle is the most important! Wax holds memory from the first time it is lit. We recommend burning your candle for at least 2.5 - 3 hours the first time you light it, or one hour for every inch of diameter of the container. Be sure the candle burns from edge to edge to prevent any tunneling.

Never burn your candle for more than 4 hours. This will prevent carbon from forming on the wick which creates black soot on your jar. Use your candle lid or a snuffer to distinguish your candle's flame to keep it burning clean and to prevent tunneling.

Always trim your wick to 1/4 an inch each time before you light your candle. This helps prevent the flame from getting too large and keeps your candle burning at its best.

Uncommon Beauty Products

What makes your products “clean”? 

In the formulation of our Uncommon Beauty products, we made every effort to use the most ethically-sourced and naturally-derived ingredients as possible.

In what country are the Uncommon Beauty products made?

Our products are assembled with imported and domestic ingredients in the USA.


Are your products cruelty free?

None of our products were tested on animals, but some contain ingredients derived from animals, like beeswax and goats milk. Please refer to each product’s page for details.

Do your products contain SPF?

No, our Uncommon Beauty products do not provide sun protection. When we set out to create these products, we wanted to use the cleanest, most effective ingredients— and unfortunately we were not able to find ingredients that provide sun protection at this time that match our ingredient panel requirements.

Are your products safe for all skin types, even sensitive skin? 

Yes, everything is safe for all skin types! If you have a history of skin allergies or skin irritation, we recommend consulting your doctor before use.

Are these products safe for pregnant women?

If you are concerned, it is best to consult your doctor directly.

Can you use a UJ gift card or UJ rewards points to purchase beauty products?

Yes! Both UJ gift cards and rewards points can be applied toward purchases of Uncommon Beauty products.

Shipping

Does Uncommon James offer free shipping?

Free shipping via standard services is available to select at checkout for orders containing only Uncommon James jewelry and/or Uncommon Beauty products. No minimum order value is required. Free shipping on jewelry and beauty orders is available in the US, Canada, UK, and Australia. Uncommon James is not responsible for any customs charges. Our full shipping policy can be reviewed here.

Do you charge sales tax?

Sales tax will be collected on every order where applicable.

What is your full shipping policy?

Returns + Exchanges

Uncommon James provides free return shipping with qualifying orders. Orders placed online may be returned online or at our stores, located in Nashville, Tennessee, and Chicago, Illinois. Purchases made at the retail locations may be returned at either storefront. If you are not located near either retail location, please reach out to our Customer Experience team by clicking the “Help” or “?” Icon in the right-hand corner of your screen.

Please note: All sale items are final sale and not eligible for refund, exchange, or store credit.

Return for Refund

Uncommon James must be contacted within 14 days of the date your shipment is received in order to process a refund. Please use our online Returns Center. Only unworn or unused regularly-priced items may be refunded.

All returns must be sent back to Uncommon James in the original packaging and condition within 14 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.

Return for Exchange

For exchanges, please use our online Returns Center within 14 days from receiving your Uncommon James package. Unworn or unused regularly-priced Items must be received back to us in the original packaging and condition. Please allow 5-7 business days after the package has been delivered back to UJ to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer.

Damaged or Incorrect Items

If you received an item that was damaged or possibly different than what was ordered, please take a photograph and email us at customerexperience@uncommonjames.com so we can better assist you.

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Uncommon Beauty Returns

Please contact our Customer Experience team if you would like a refund on your Uncommon Beauty items. If something in your order arrives broken or damaged, please include a photograph of the affected items. If an item arrives broken, damaged, or causes an adverse reaction, a full refund will be granted. We cannot accept returns on Uncommon Beauty products that have been used.

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Partial Refunds + Special Circumstances

Partial refunds will be granted in certain circumstances:

- Partial return of original order (ie. not returning the entire order)
- Candles that have been burned

Promotional Details

Any item purchased during a promotional period of “Gift With Purchase” may be returned for a refund or store credit during the 14 day return window. Please include the gifted product with the return to receive the full refund value of your purchase. Otherwise, the refund will be adjusted based on the retail value of the gift.

Price Adjustments

We will not price adjust for Nordstrom, Amazon, or Amazon Prime Day.

Can I cancel my order after it’s been placed?

We will do all we can to assist with cancelling your order. Please reach out to the Customer Experience team immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 14 days of the date the customer has received their shipment.

Shipping Costs + International Orders

We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping cost are not eligible for a refund. Uncommon James is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.

Please note: We now offer free standard international shipping on jewelry-only orders to Canada, Australia, and the UK. However, it is the customer's responsibility to pay any return shipping costs.

Maximum Purchase Policy

We regret that we must limit our orders to no more than 15 units of any single item. If you have any questions or are interested in purchasing products in bulk, please reach out to our Customer Experience team at 615-873-1768.

Pre-Order Policy

From time to time, Uncommon James offers pre-orders on items scheduled for arrival to our warehouse. Pre-orders at UJ are a convenient way to purchase items ahead of our team posting them online, ensuring you receive them as quickly as possible. As pre-order items are soon arriving to our warehouse, payment for orders that include any pre-order items will be charged at the time of checkout.

When possible, our best estimate is given for the expected arrival of all pre-order products. Orders that include pre-order items will only be dispatched once all items, including the pre-order items, are received In Stock. If you would like to receive specific items from your order immediately, please place separate orders for in-stock and pre-order items to ensure that your items arrive when expected.

UJ Rewards FAQ

What is your UJ Rewards program?

When you become a member of our loyalty program, you’ll earn 1 point for every $1 you spend at Uncommon James. Your points can then be used on future purchases both online and in our stores.

Sign in or sign up!

How do I earn points?

There are numerous ways to earn points, including: every purchase you make*, referring a friend as a new customer, signing up for our UJ newsletter, your birthday, following us on social media… and so much more! Additionally, we may offer bonus point events from time to time for those in specific tiers!

*Points earned do not include taxes, shipping, or customs fees added at checkout.

Are there different levels of reward tiers?

Yes, there are 3 tiers: Copper ($1-$399), Silver ($400-$999) and Gold ($1,000 and up). There will be different exclusive rewards for each tier as you climb! Your tier status can be found on your account page.

How much are my points worth?

100 points = $10 reward

200 points = $20 reward

300 points = $30 reward

400 points = $40 reward

500 points = $50 reward

How do I use my points?

Online: At checkout, a dropdown box will appear for you to choose your reward. Select the desired amount to be applied to your purchase, and voila! Your point balance will automatically be adjusted.

In-store: At checkout, just share your name and email address with the sales associate and they will let you know which rewards are available and apply what you’d like to your purchase.

Candle Subscriptions

Select the candle scent of your choice and have it delivered straight to your door each month! Our subscription service is available for all of our 10 oz. candles.

What is included in my subscription?

You will receive one 10 oz. candle per month in your selected scent.

What type of subscriptions do you offer?

We offer 3 types of subscriptions: month-to-month (recurring), 6-month pre-paid (recurring), and 6-month pre-paid gift subscription (non-recurring).

When does my monthly order ship?

Your order will be created on the same day every month, which dictated by the date you subscribe. Please allow up to 2 business days for processing.

Can I choose a different scent and swap my candle each month?

If you sign up for our monthly subscription, you can swap the scent of your choice within 14 days of your upcoming charge.

When will I be billed?

For month-to-month, you’ll be billed on the ship date, which is the same day as your initial purchase each month.

For the 6-month subscription, you will be billed at the time of purchase and every 6 months thereafter unless it is cancelled.

Do you ship worldwide?

Yes!

Do you ship to P.O. Boxes?

Unfortunately no, we cannot ship to P.O. Boxes.

How much does shipping cost?

Shipping is free for a candle subscription; however, if shipping internationally, customs fees may apply.

How do I update my subscription?

Log into your account, visit your account page, and click “My Subscriptions.”

How do I update my billing and shipping information?

You can change all your subscription information by logging in and navigating to “My Account” and clicking “My Subscriptions.” Click the edit button next to the information you would like to update. Make sure to save all edits.

I received a UJ gift card. Can I use it toward my subscription?

UJ gift cards cannot be used toward a subscription at this time.

Can I give a subscription as a gift?

Yes! You are able to gift someone a subscription. The gift option is only available with the 6-month, pre-paid subscription option, and it will not auto-renew.

What if the subscription I’m creating is a gift—how does the recipient select the scent they would like?

If a gift recipient would like to change the scent they’re receiving, they need to contact our customer experience team at 615-873-1768 or customerexperience@uncommonjames.com.

My candle arrived broken. What do I do?

Please reach out to our customer experience team within 48 hours of receiving your candle with a photograph of the broken votive, and our team will be able to assist in getting you a replacement. You can contact us at 615-873-1768 or customerexperience@uncommonjames.com.

Can I skip or pause my subscription?

You can pause your subscription for up to one month. Log in to your account and navigate to “My Account.” Under “My Subscriptions,” you can edit the ship date of your subscription. Please note: This option will not be available if attempted within 14 days of your upcoming ship date. If your subscription is already on hold, you can see it paused in your account and reactivate it at any moment.

Can I get a refund?

All candle subscriptions are non-refundable.

I cancelled my subscription. Why am I being charged?

You must cancel your subscription 14 days prior to the next billing period in order to not be charged. Please reach out to our customer experience team at 615-873-1768 or customerexperience@uncommonjames.com with any inquiries.

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How do I reach the Customer Experience team at Uncommon James?

Please contact our Customer Experience team by clicking the "Help" or "?" icon at the bottom of your screen and filling out the form. You can also email us at customerexperience@uncommonjames.com. We will get back to you as soon as we can!

How can I contact Uncommon James regarding press and marketing opportunities?

For all press, marketing and partnership inquiries relating to Uncommon James, please e-mail our communications team via cayla@cldstylehouse.com.

Want to work with us?

Send your cover letter and resume to jobs@uncommonjames.com.

Have you had a wonderful experience or simply love the brand?

We'd love for you to share your review on Google or Yelp!