holiday returns + shipping policies
Returns or exchanges on items purchased between November 1, 2019 through December 24, 2019 will be accepted until February 1, 2020 with a valid receipt or gift receipt. Without a receipt, you will receive a store credit in the form of an Uncommon James gift card for the amount of the current selling price of the items(s) returned. Shipping fees will not be refunded. Shipping Operations are closed December 24th and December 25th in observance of the holiday. Items ordered after 3pm CT on December 23rd will ship December 26th.
Items purchased between November 1, 2019 and December 25, 2019 will not be eligible for a price adjustment.
free shipping on jewelry-only orders
Free shipping vis USPS First Class Mail is available to select at checkout when all items in your order are jewelry. No minimum order value is required. The Free Shipping on Jewelry-Only orders promotion is available for all domestic US orders, in addition to, orders from Canada, UK or Australia. Uncommon James is not responsible for any customs charges. Our full shipping policy can be reviewed here.
Do you only sell your jewelry and apparel online?
We sell our Uncommon James collections online, as well as at our three retail locations – our flagship store in Nashville, Tennessee; our pop shop at The Grove in Los Angeles; and our latest addition to the West Loop in Chicago, Illinois.
What materials do you use?
All of our jewelry is crafted with the following high-quality materials: 14K Gold-Plated Brass, 14K Rose Gold-Plated Brass, Platinum-Plated Brass, and Cubic Zirconia. Our jewelry is nickel and lead-free.
How do I care for my Uncommon James jewelry?
To keep your jewelry clean, wipe with a soft cloth. Never use jewelry cleaner on Uncommon James jewelry. Store each of your pieces separately in their UJ pouches or by hanging them. Protect the plating of your jewelry by removing it while swimming, showering, exercising, washing hands, and before applying perfume, lotion, or hair products. Never expose your jewelry to water or harsh detergents. We pride ourselves on the quality of our product; however, if your jewelry should be exposed to any of the above products, tarnishing may occur. Tarnishing may also be caused by the skin’s natural pH levels.
Will you restock out-of-stock items?
If an item sells out, it’s likely that the item will return in its original style or in an updated version of a previous style. Many of our popular items have made comebacks, and if you have specific questions about an item, please feel free to contact the Customer Service directly. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
Can I get a status update on my order?
Thank you for your Uncommon James order. It typically takes 2-3 business days to process an order and ship it out to you. Please contact the Customer Service team for more detailed tracking information. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
Will I receive the tracking information once my exchanged item is on its way?
You should receive an e-mail notifying you when your order has been shipped. However, if you do not, please contact the Customer Service team, and we will provide the tracking number for you. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
What if I pre-order an item?
We will notify you of your purchase and when to expect your delivery. Please refer to our pre-order policy for more information.
UJ Home products + care
Do you only sell your Uncommon James Home products online?
We sell our Uncommon James Home collection online and at our flagship retail boutique in Nashville, Tennessee.
What materials do you use?
Our home products are made with a variety of materials -- from copper and gold, to mango wood and cotton. Due to the handmade nature of our products and the delicate processes used to create them, there may be slight variations and / or minor imperfections.
How do I care for my Uncommon James Home products?
For most of our products, we recommend hand washing only. Products should never be cleaned in the dishwasher (metals and enamels) or in the washing machine (cotton / fabrics).
Can you tell me more about your handcrafted candles?
All of our candles are handcrafted in Nashville, Tennessee. They are 100% Non-GMO, USA-grown, all-natural soy wax. Our candles are free of phthalates, dyes and irritants, and the wicks are cotton, lead-free and nickel-free. They are created with a premium essential oil and perfume oil blend. Our candles provide abundant fragrance and long-lasting burn time, and all of our materials are eco-friendly and responsibly sourced.
Do you have any specific care information for my candle?
The first burn of your candle is the most important! Wax holds memory from the first time it is lit. We recommend burning your candle for at least 2.5 - 3 hours the first time you light it, or one hour for every inch of diameter of the container. Be sure the candle burns from edge to edge to prevent any tunneling.
Never burn your candle for more than 4 hours. This will prevent carbon from forming on the wick which creates black soot on your jar. Use your candle lid or a snuffer to distinguish your candle's flame to keep it burning clean and to prevent tunneling.
Always trim your wick to 1/4 an inch each time before you light your candle. This helps prevent the flame from getting too large and keeps your candle burning at its best.
returns + exchanges
We will do what we can to ensure you are satisfied with every purchase. Please do not hesitate to reach out to our Customer Service team at any time if you are unhappy with your order. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
One discount code can be used per customer per order. Orders placed online can be returned online or at our store in Nashville, TN.
All sale items, items purchased with a coupon, and / or a discount code cannot be refunded or exchanged. All sale items are final sale.
Items on sale or promotion between November 1, 2019 and December 25, 2019 will not be eligible for a price adjustment.
702 Melrose Ave.
Nashville, TN, 37211
For returns, please use our online Returns Center. All returns must be sent to the address above within 14 days of the date you received the item in the same packaging (plastic bag & pink pouch) and condition. We ask that you add a note in your package stating your name, order number and that you'd like to return the item. Please allow 2-3 business days for processing after the package has been delivered back to us. The refund will go to the card you placed the order under.
For exchanges, please use our online Returns Center. All exchanges must be sent to the address above within 14 days of the date you received it in the same packaging (plastic bag & pink pouch) and condition. We ask that you add a note in your package stating your name, order number and that you'd like to exchange your item and the new item information. Please allow 2-3 business days for processing after the package has been delivered back to us. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item.
partial refunds / special circumstances
There are certain situations where only partial refunds are granted: items with obvious signs of use, any item not in its original condition and packaging, or any item that is damaged or missing parts for reasons not due to our error. If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required and must be reported within 48 hours of order delivery. Only regular priced items may be refunded.
shipping costs + international orders
We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded. Uncommon James is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.
Please note: We now offer free standard international shipping on jewelry-only orders to Canada, Australia, and the UK. However, it is the customer's responsibility to pay any return shipping costs.
maximum purchase policy
From time to time, Uncommon James offers pre-orders on items scheduled for arrival to our warehouse. Pre-orders at UJ are a convenient way to purchase items ahead of our team posting them online, ensuring you receive them as quickly as possible. As pre-order items are soon arriving to our warehouse, payment for orders that include any pre-order items will be charged at the time of checkout.
When possible, our best estimate is given for the expected arrival of all pre-order products. Orders that include pre-order items will only be dispatched once all items, including the pre-order items, are received In Stock. If you would like to receive specific items from your order immediately, please place separate orders for in-stock and pre-order items to ensure that your items arrive when expected.
How do I reach the Customer Service team at Uncommon James?
Please contact our Customer Service team by clicking the "Help" or "?" icon at the bottom of your screen and filling out the form. We will get back to you as soon as we can!
How can I contact Uncommon James regarding press and marketing opportunities?
For all press, marketing and partnership inquiries relating to Uncommon James, please e-mail our communications team via firstname.lastname@example.org.
Want to work with us?
Send your cover letter and resume to email@example.com.