Holiday Return Policy
Returns or exchanges of items purchased November 1, 2020 through December 24, 2020 will be accepted until February 1, 2021 with a valid receipt or gift receipt. Without a receipt, you will receive a store credit in the form of an Uncommon James gift card for the amount of the current selling price of the item(s) returned. Any shipping, customs, or duties fees will not be refunded.
Monthly Mystery Items
Each month, Uncommon James will feature 2 different mystery items on our website. Both will be pieces of jewelry, one gold and one silver—and neither will be the same style! Both the gold and silver products will change every month, so come back to collect them all! Each item could be any type of jewelry. Mystery items may not be returned, replaced, or exchanged.
Free Shipping on Jewelry-Only Orders
Free shipping via USPS First Class Mail is available to select at checkout when all items in your order are jewelry. No minimum order value is required. Free shipping on jewelry-only orders is available in the US, Canada, UK, and Australia. Uncommon James is not responsible for any customs charges. Our full shipping policy can be reviewed here.
Online Reservation + In-Store Pick Up
Uncommon James now offers the ability to reserve your order online and pick it up at our Chicago and Nashville locations! If a product is available for pick up at the store nearest you, the product’s page will say “In Stock @ UJ Nashville Store” or “In Stock @ UJ Chicago Store.” You can then add your items to cart as usual, and instead of clicking “Checkout”—choose the “Reserve in Store” option. (Note: If you only want to reserve 1 single product, you can click “Reserve in store” from the product’s page.)
Once you fill out the necessary information and complete your reservation, our team will send you a confirmation e-mail. When your order is ready for pick up, you will receive a 2nd e-mail with instructions on what to do next! Don’t forget to have your ID and credit card ready to pay at the store. We ask that you pick up your order within 72 hours to avoid your items being re-stocked.
Do you only sell your jewelry and apparel online?
We sell our Uncommon James collections online, as well as at our two retail locations – our flagship store in Nashville, Tennessee, and our latest addition to the West Loop in Chicago, Illinois.
What materials do you use?
All of our jewelry is crafted with the following high-quality materials: 14K Gold-Plated Brass, 14K Rose Gold-Plated Brass, Rhodium-Plated, Platinum-Plated Brass, and Cubic Zirconia. Our jewelry is nickel and lead-free.
How do I care for my Uncommon James jewelry?
Please see our Product Care Information page at uncommonjames.com/care. To keep your jewelry clean, wipe with a soft cloth. Never use jewelry cleaner on Uncommon James jewelry. Store each of your pieces separately in their UJ pouches or by hanging them. Protect the plating of your jewelry by removing it while swimming, showering, exercising, washing hands, and before applying perfume, lotion, or hair products. Never expose your jewelry to water or harsh detergents. We pride ourselves on the quality of our product; however, if your jewelry should be exposed to any of the above products, tarnishing may occur. Tarnishing may also be caused by the skin’s natural pH levels.
Will you restock out-of-stock items?
If an item sells out, it’s likely that the item will return in its original style or in an updated version of a previous style. Many of our popular items have made comebacks, and if you have specific questions about an item, please feel free to contact the Customer Experience directly. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
Can I get a status update on my order?
Thank you for your Uncommon James order. It typically takes 2-3 business days to process an order and ship it out to you. Please contact the Customer Experience team for more detailed tracking information. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
Will I receive the tracking information once my exchanged item is on its way?
You should receive an e-mail notifying you when your order has been shipped. However, if you do not, please contact the Customer Experience team, and we will provide the tracking number for you. You can reach them by clicking the "Help" or "?" icon at the bottom of your screen.
What if I pre-order an item?
We will notify you of your purchase and when to expect your delivery. Please refer to our pre-order policy for more information.
Can I use a discount code on demi-fine jewelry?
You may not use discount codes of any kind on our demi-fine pieces.
UJ Home Products + Care
Do you only sell your Uncommon James Home products online?
We sell our Uncommon James Home collection online and at our flagship retail boutique in Nashville, Tennessee.
What materials do you use?
Our home products are made with a variety of materials -- from copper and gold, to mango wood and cotton. Due to the handmade nature of our products and the delicate processes used to create them, there may be slight variations and / or minor imperfections.
How do I care for my Uncommon James Home products?
For most of our products, we recommend hand washing only. Products should never be cleaned in the dishwasher (metals and enamels) or in the washing machine (cotton / fabrics).
Can you tell me more about your handcrafted candles?
All of our candles are handcrafted in Nashville, Tennessee. They are 100% Non-GMO, USA-grown, all-natural soy wax. Our candles are free of phthalates, dyes and irritants, and the wicks are cotton, lead-free and nickel-free. They are created with a premium essential oil and perfume oil blend. Our candles provide abundant fragrance and long-lasting burn time, and all of our materials are eco-friendly and responsibly sourced.
Do you have any specific care information for my candle?
The first burn of your candle is the most important! Wax holds memory from the first time it is lit. We recommend burning your candle for at least 2.5 - 3 hours the first time you light it, or one hour for every inch of diameter of the container. Be sure the candle burns from edge to edge to prevent any tunneling.
Never burn your candle for more than 4 hours. This will prevent carbon from forming on the wick which creates black soot on your jar. Use your candle lid or a snuffer to distinguish your candle's flame to keep it burning clean and to prevent tunneling.
Always trim your wick to 1/4 an inch each time before you light your candle. This helps prevent the flame from getting too large and keeps your candle burning at its best.
Returns + Exchanges
Uncommon James provides free return shipping with qualifying orders. Orders placed online may be returned online or at our stores, located in Nashville, Tennessee, and Chicago, Illinois. Purchases made at the retail locations may be returned at either storefront. If you are not located near either retail location, please reach out to our Customer Experience team by clicking the “Help” or “?” Icon in the right-hand corner of your screen.
Please note: All sale items are final sale and not eligible for refund, exchange, or store credit.
Return for Refund
Uncommon James must be contacted within 14 days of the date your shipment is received in order to process a refund. Please use our online Returns Center. Only unworn or unused regularly-priced items may be refunded.
All returns must be sent back to Uncommon James in the original packaging and condition within 14 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.
Return for Exchange
For exchanges, please use our online Returns Center within 14 days from receiving your Uncommon James package. Unworn or unused regularly-priced Items must be received back to us in the original packaging and condition. Please allow 5-7 business days after the package has been delivered back to UJ to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer.
Partial Refunds + Special Circumstances
Partial refunds will be granted in certain circumstances:
- Partial return of original order (ie. not returning the entire order)
- Candles that have been burned
Any item purchased during a promotional period of “Gift With Purchase” may be returned for a refund or store credit during the 14 day return window. Please include the gifted product with the return to receive the full refund value of your purchase. Otherwise, the refund will be adjusted based on the retail value of the gift.
Can I cancel my order after it’s been placed?
We will do all we can to assist with cancelling your order. Please reach out to the Customer Experience team immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 14 days of the date the customer has received their shipment.
Shipping Costs + International Orders
We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping cost are not eligible for a refund. Uncommon James is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.
Please note: We now offer free standard international shipping on jewelry-only orders to Canada, Australia, and the UK. However, it is the customer's responsibility to pay any return shipping costs.
Please do not hesitate to reach out to our Customer Experience team at any time to discuss your order. You can reach team by clicking the "Help" or "?" icon at the bottom of your screen.
Maximum Purchase Policy
From time to time, Uncommon James offers pre-orders on items scheduled for arrival to our warehouse. Pre-orders at UJ are a convenient way to purchase items ahead of our team posting them online, ensuring you receive them as quickly as possible. As pre-order items are soon arriving to our warehouse, payment for orders that include any pre-order items will be charged at the time of checkout.
When possible, our best estimate is given for the expected arrival of all pre-order products. Orders that include pre-order items will only be dispatched once all items, including the pre-order items, are received In Stock. If you would like to receive specific items from your order immediately, please place separate orders for in-stock and pre-order items to ensure that your items arrive when expected.
How do I reach the Customer Experience team at Uncommon James?
Please contact our Customer Experience team by clicking the "Help" or "?" icon at the bottom of your screen and filling out the form. You can also email us at email@example.com. We will get back to you as soon as we can!
How can I contact Uncommon James regarding press and marketing opportunities?
For all press, marketing and partnership inquiries relating to Uncommon James, please e-mail our communications team via firstname.lastname@example.org.
Want to work with us?
Send your cover letter and resume to email@example.com.